Sample Integrity Observation #17 Incorrect of Missing Billing Information

Modified on: Tue, 7 May, 2019 at 11:55 AM


Purpose:  This is a customer specific requirement and is linked to customer billing practices.   Having the invoicing details accurate on the COC ensures correct rates are applied and that invoices are directed to the appropriate party for payment in a timely manner.


Tips:

  • When working with third-parties that will be direct-billed, confirm invoicing requirements and provide the information on the COC
  • Set up eCOC templates to have this information included on each submission
  • “Pending” can be included on the COC when waiting for this information from third-parties


Process:  Bureau Veritas Laboratories can proceed with the analysis.  Occasionally the missing information will not be identified until the invoice is generated or not processed and so requests for required billing info may come after completion of the project.



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