Bureau Veritas Customer Support Portal

If you need to create a new order, the Supplies tab is where you want to go. You will be taken through a multi-step process to submit your order. The invoice and report information should be populated the same way you would populate your Chain of Custody or eCOC when submitting samples.

Orders can be created based on the tests that you require or you can simply order bulk supplies. Keep in mind that ordering by test will allow you to quickly turn your order into a new eCOC template or submission.

How To

Click here to watch an instruction video on entering a bottle order.

Additionally, you can see the article here for more information on ordering through the portal.

1. Under the Supplies tab click  “New Order”, located on the far right of the page with theicon.

2. Details:

1. The Bureau Veritas Location refers to the primary BV Lab that you typically request bottles from. It is also used to determine the location where your order will be available for pick-up. Select a BV Location from the drop down list for your order. Indicate when you will require the order and select your preferred Shipping Options.
2. Based on your invoice company, you can choose the person the invoice will be sent to. If you can't find the right person, select “(Custom)” and enter their name, phone and email address in the boxes provided.
3. If the analytical report goes to the same company as the one that gets the invoice, then leave this as “Same as Invoice To”, then select the Report Attention. If the report goes to another company, choose it from the list of “Report To” companies.
4. Under the Project Information, select your Submission Type. This will help to define the required information as you move through the next steps.

3. Tests:

1. Choose from the list of quotes to display the available tests. To narrow the list start typing a name, matrix, parameter or method in the “Search Selected Quote” field.
2. Check off one or more Packages in the “Available Tests” box and press Add to move them to the "Selected Tests" box on the right. When you add tests to the selected tests section, they will be unchecked. The check boxes are used for removing unwanted tests.
3. If you can’t find the test or are unsure which one to select, you can manually add a test. Simply type the name of the test you require in the field and click theicon. The appropriate test will be applied to the order upon receipt at the lab.
4. Click "Save & Next" to save your order and move to the next step.

4. Samples:

1. Add sample IDs and the sample matrix. Select the tests for each sample by checking the corresponding test box and the order will reflect the correct type and number of containers required. Once you have provided the details for your first sample, you can also use the copy sample option to replicate the values.
2. If you don’t know your sample IDs or you require extra containers, use the "Additional Samples" boxes by entering the required number below each test.             
3. Add QC samples such as trip blanks or spikes to your order by selecting a QC type and Matrix. If you require multiple blanks or spikes, each will require a unique QC Sample ID. Select the tests needed by checking the corresponding boxes and the order will reflect the correct type and number of containers required.
4. Click "Save & Next" to save your order and move to the next step.

5. Labels:

• If you do not need labels, leave the custom labels selection at "Not Required" and select "Save & Next" to proceed to the next step.
• If you would like custom labels added to your order, change the selection to one of the following:

• Yes – Attach Labels to Bottles (BV will attached the labels for you)
• Yes – Include but do not attach to Bottles (You attached the labels yourself)

        c. Enter details in the boxes below to create customized labels for your containers. You will see a preview of your label as you change the entries, allowing you to optimize the look.

        d. Click "Save & Next" to save your order and move to the next step.

6. Supplies:

1. Enter key words to search and filter through the list of supplies.
2. You can display and search through all categories, or narrow your search by selecting a specific category, all related supplies will be listed below.
3. You can change how supply items are displayed selecting from grid or list views, located on the upper right corner of the page.
4. Click the star iconon the upper right corner of each supply to mark an item as a favourite. The star icon will be filledonce it is marked as a favourite, which allows you to quickly spot all your favourites on the screen.
5. Select the star iconlocated next to the shopping cart on the upper right corner of the page to display only your favourites on the screen.
6. To add items to your shopping cart, enter the quantity you require and select “Add to Cart”. If you change your mind, remove them by selecting “Remove from Cart”.
7. Items added to the cart can be viewed by clicking on the cart icon. Click "Save & Next".

Summary:

1. Review your order. If you need to make changes, click the pencil edit iconlocated next to each heading. The icon will redirect you to the corresponding section to all you to make the necessary modifications. When you are done making edits, select the "Summary' (Step 6) in the work flow to redirect you back to the Summary page.
2. If you would like this order prepared on a recurring basis, enter the dates required in the “Repeat Order On” box. A unique order number will be created for each date once the order is submitted.
3. Click "Submit" once you are satisfied with your order and return to the Orders main page.
4. Alternatively, you can select "Close" and then return to your draft order at a later date, locating the draft using the Order number at the top of the page.