A survey below was sent out to get to know the opinion from the team about an ideal time for replying back to rush vs regular emails.
- What are the challenges we face during communication between different departments
- How can we improve communication between different departments
- If we receive an email regarding a rush job, how fast we will respond
- If we receive an email regarding a regular job, how fast we will respond to that
- What is the best time line to respond to an email regarding rush and regular
As per the response received from survey we sent out , the agreed timeline to respond to an email regarding a rush job was within 2 hours and for a regular job 24 hours.
CX team will start with this timeline to show the effort on improving the responsiveness between departments.