Frequently Asked Questions

Answers and information on our most frequently asked questions

How do you determine laboratory accreditation?
Bureau Veritas Laboratories are accredited by various organizations such as MDDEP, SCC and/or CALA for specified tests. Select facilities are also licensed ...
Wed, 23 Jul, 2025 at 12:32 PM
How much is it to get my water tested?
Bureau Veritas Laboratories conducts many different tests for water and any costs associated with your water analysis are going to be dependent on the speci...
Wed, 23 Jul, 2025 at 12:35 PM
Can you explain hold fees and filtration fees?
What are hold fees? Sometimes samples are submitted and the request is to put the sample “on hold” (there are no analytical tests requested and the sample ...
Wed, 23 Jul, 2025 at 12:36 PM
Where can I pick up containers?
Sample containers can be ordered through Bureau Veritas' Customer Experience teams or via the online Customer Portal.   If required, container order...
Wed, 23 Jul, 2025 at 12:37 PM
Where are you located?
Bureau Veritas has locations (laboratories, depots and service centers) across Canada and the US. To find the location nearest to you, please search our web...
Wed, 23 Jul, 2025 at 12:39 PM
What type of payment do you accept?
Bureau Veritas accepts payments by VISA or MasterCard. We also accept payments via electronic funds transfer (EFT) for approved clients (please contact Bure...
Wed, 23 Jul, 2025 at 12:40 PM
Why is your collections group calling me?
Bureau Veritas Standard Terms and Conditions includes payment terms of 30 days from date of invoice issue. Our collections group is contacting you because w...
Wed, 23 Jul, 2025 at 12:40 PM
Does F4 Gravimetric (F4G) cost extra?
Yes, the analysis for F4G is an extra charge.  The analysis is not included along with F2, F3 and F4 Petroleum Hydrocarbon analysis as it is typically o...
Wed, 23 Jul, 2025 at 12:41 PM
Are rush turnround times (TAT) available?
Can I get results sooner than the standard 5 day TAT?  Rush TATs are available. Available rush TATs are 3-4 day, 2 day, 1 day and same day. Not all analyse...
Wed, 23 Jul, 2025 at 12:42 PM
Can I get a rush turnaround time (TAT) at no additional charge?
Rush TATs can generally be accommodated without issue. However, approval prior to sample submission is necessary so existing workloads can be shifted to ac...
Wed, 23 Jul, 2025 at 12:43 PM