Bureau Veritas Customer Support Portal

As a testing laboratory, our mandate is to provide you with accurate results on the tests conducted on your samples. On request we can comment on factors su...

Bureau Veritas Laboratories offers a number of test packages that provide data on the parameters in specific regulations.  Unfortunately we cannot state...

Most municipalities have Sewer Use Bylaws that contain specific target lists.  Depending on the nature of your business, additional testing may be required....

We are able to easily facilitate secure online payment options for all our customers.  Should you require an invoice for billing purposes and do not alr...

Unfortunately we do not provide field sampling services. We can provide you with all the sampling containers and instructions required. The containers can e...

We do not provide bulk waste disposal services. Samples that are submitted for analysis are retained for 30 days and either safely disposed or returned. 

Our sample reception teams can accept unused and empty Bureau Veritas Laboratories containers. Please note that there is a cost per container associated wit...

One of our Customer Solutions team members would be happy to provide you with a new copy. If it is a much older report that requires retrieval of archived d...

Samples should be packaged and sent to the receiving laboratory on the day of sampling to ensure analytical hold times are met. If you are submitting sa...

In some instances it is possible a result is reported as less than the reportable detection limit (RDL), where the RDL is actually above a particular criter...