Frequently Asked Questions

Answers and information on our most frequently asked questions

I rinsed out the preservative - what should I do?
If you happened to rinse out the powder or liquid or over filled your sample causing loss of preservative, please contact our Customer Solutions team and we...
Fri, 8 Apr, 2022 at 10:07 AM
Why do I need ice or ice packs?
Ice acts as a form of sample preservation for some parameters.  In most provinces, it is recommended that samples should be received at less than 10°C.  An ...
Fri, 8 Apr, 2022 at 10:08 AM
Can You Interpret My Results?
As a testing laboratory, our mandate is to provide you with accurate results on the tests conducted on your samples. On request we can comment on factors su...
Fri, 8 Apr, 2022 at 10:10 AM
Can you tell me if my water/soil/air is safe?
Bureau Veritas Laboratories offers a number of test packages that provide data on the parameters in specific regulations. Unfortunately we cannot state or q...
Fri, 8 Apr, 2022 at 10:11 AM
My business discharges water to the drain. What testing is required?
Most municipalities have Sewer Use Bylaws that contain specific target lists.  Depending on the nature of your business, additional testing may be required....
Fri, 8 Apr, 2022 at 10:12 AM
What payment methods do you accept?
We are able to easily facilitate secure online payment options for all our customers.  Should you require an invoice for billing purposes and do not alr...
Fri, 8 Apr, 2022 at 10:13 AM
Is there someone that can come and take the samples?
Unfortunately we do not provide field sampling services.  We can provide you with all the sampling containers and instructions required. The containers can ...
Fri, 8 Apr, 2022 at 10:14 AM
Can you dispose of my waste product?
We do not provide bulk waste disposal services. Samples that are submitted for analysis are retained for 30 days and either safely disposed or returned. 
Fri, 8 Apr, 2022 at 10:14 AM
Can I return empty or unused containers?
Our sample reception teams can accept unused and empty Bureau Veritas Laboratories containers. Please note that there is a $1 per container handling and dis...
Fri, 8 Apr, 2022 at 10:15 AM
I lost my report - can I get another one?
One of our Customer Solutions team members would be happy to provide you with a new copy. If it is a much older report that requires retrieval of archived d...
Fri, 8 Apr, 2022 at 10:16 AM