Frequently Asked Questions

Answers and information on our most frequently asked questions

Are rush turnround times (TAT) available?
Can I get results sooner than the standard 5 day TAT?  Rush TATs are available. Available rush TATs are 3-4 day, 2 day, 1 day and same day.  Not all analys...
Wed, 11 May, 2022 at 11:48 AM
Can I get a rush turnaround time (TAT) at no additional charge?
Rush TATs can generally be accommodated without issue. However, approval prior to sample submission is necessary so existing workloads can be shifted to ac...
Wed, 11 May, 2022 at 11:49 AM
How heavy should coolers be?
To ensure the safety of our staff and clients and to meet standards of our courier providers, coolers should weigh less than 40 lbs (18 kg) when shipped to ...
Wed, 11 May, 2022 at 11:49 AM
Do I have to pay to ship samples to you?
Unless contractually agreed otherwise, clients are responsible for the shipping of samples to Bureau Veritas locations.
Wed, 11 May, 2022 at 11:50 AM
How can I ship samples to you?
Sample logistics and transportation can be handled by any commercial courier or messenger service for receipt at one of our laboratories or depot/service ce...
Wed, 11 May, 2022 at 11:51 AM
What are the restrictions to ship methanol vials by plane or by ground??
As TDG regulations can change (usually annually), you should always consult with the appropriate current TDG guide and documentation.    Only persons wi...
Wed, 11 May, 2022 at 11:55 AM
Who do I contact if I am doing work in another region?
If you are going to be doing field work or sample collection in a region other than where you usually work, please contact the Bureau Veritas Customer Solut...
Wed, 11 May, 2022 at 11:56 AM
Can you do leachates on a same-day turnaround time (TAT)?
For TCLP leachates, a sample must be leached in a specified solution and tumbled for 18 hours prior to any additional preparation and instrumental analyses,...
Wed, 11 May, 2022 at 11:57 AM
How do I pay for my water sample?
For members of the general public or commercial clients (those without established credit accounts), samples and analyses must be pre-paid. Bureau Veritas a...
Wed, 11 May, 2022 at 11:59 AM
Lost Report
If you have lost your data report or certificate of analysis, please contact our Customer Solutions team who can provide you with another copy. Please n...
Wed, 11 May, 2022 at 12:01 PM