Frequently Asked Questions

Answers and information on our most frequently asked questions

I rinsed out the preservative - what should I do?
If you happened to rinse out the powder or liquid or over filled your sample causing loss of preservative, please contact our customer solutions team and we...
Wed, 14 Jul, 2021 at 10:33 AM
Why do I need ice or ice packs?
Ice acts as a form of sample preservation for some parameters.  In most provinces, it is recommended that samples should be received at less than 10C.   Exc...
Wed, 14 Jul, 2021 at 10:45 AM
Can You Interpret My Results?
As a testing laboratory, our mandate is to provide you with accurate results on the tests conducted on your samples. On request we can comment on factors su...
Thu, 15 Jul, 2021 at 12:07 PM
Can you tell me if my water/soil/air is safe?
Bureau Veritas Laboratories offers a number of test packages that provide data on the parameters in specific Regulations.  Unfortunately we cannot ...
Thu, 15 Jul, 2021 at 12:15 PM
My business discharges water to the drain, what testing is required?
Most municipalities have Sewer Use Bylaws that contain specific target lists.  Depending on the nature of your business, additional testing may be ...
Thu, 15 Jul, 2021 at 12:36 PM
What payment methods do you accept?
We are able to easily facilitate secure online payment options for all our customers.  Should you require an invoice for billing purposes and do not alr...
Tue, 7 May, 2019 at 11:43 AM
Is there someone that can come and take the samples?
Unfortunately we do not provide field sampling services.  We can provide you with all the sampling containers and instructions required , &nbsp...
Thu, 15 Jul, 2021 at 12:44 PM
Can you dispose of my waste product?
We do not provide bulk waste disposal services.  Samples that are submitted for analysis are retained for 30 days and either safely disposed or ret...
Thu, 15 Jul, 2021 at 2:28 PM
Can I return empty or unused containers?
Our sample reception teams can accept unused and empty Bureau Veritas Laboratories containers.  Please note that there is a $1 per container handli...
Thu, 15 Jul, 2021 at 2:29 PM
I lost my report - can I get another one?
One of our customer solutions team would be happy to provide you with a new copy.  If it is a much older report that requires retrieval of archived...
Thu, 15 Jul, 2021 at 2:31 PM