Bureau Veritas Customer Support Portal

Below you will find the surcharges applied for accelerated turnaround times (TAT) for routine soil and water matrices.   This excludes testing that may ...

Unfortunately we do not provide onsite sampling services – however our test kits come with instructions on how to properly sample so that you can complete i...

Please see the attached PDF copy of our Credit Application Form, fill this out and return it to your Customer Service contact or to customersolutionswest@bu...

Federal and Provincial Regulators have developed specialized sampling protocols for lead in drinking water. Bureau Veritas provides regulatory compliant ...

Analysis requirements and frequency really depend on your investigation objectives and why you require testing. One of our Customer Solutions team members w...

Routinely, our Certificate of Analysis is provided via email within 5-7 business days of receiving your samples at our testing facilities. Certain specializ...

Many of our sampling containers contain a small amount of liquid, powder or tablets. These are sample preservatives.   The target compounds you are look...

No. The sample preservative is required to maintain chemical stability of your sample in the condition it was at the time of sampling.  

If you happened to rinse out the powder or liquid or over filled your sample causing loss of preservative, please contact our Customer Solutions team and we...

Ice acts as a form of sample preservation for some parameters. In most provinces, it is recommended that samples should be received at less than 10°C. An ex...