Bureau Veritas Customer Support Portal
English
English
French
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
ENVIRONMENTAL
Frequently Asked Questions
70
Can I make a revision to my report?
Does Bureau Veritas perform drinking water testing?
Turnaround Time - Western Locations
Locations - Vancouver Island Bottle Pickup Locations
How long does it take to receive sampling containers?
See all 70 articles
Analysis and Testing
41
Can you test for lead and/or mercury in paint?
Difference between Nitrates and Nitrites reported as N under “Nutrients” and NO3/NO2 under “Calculated parameters”:
Bunker C, Fuel Oil #6
How Total benzo(a)pyrene equivalents are calculated. Which parameters are used and how are NDs accounted for?
Oil and Grease. Difference between Gravimetric and Infrared
See all 41 articles
Data Quality - QA/QC
19
Laboratory Quality Control Sample - Method Blank
Laboratory Quality Control Sample - Blank Spike
Laboratory Quality Control Sample - Matrix Spike
Laboratory Quality Control Sample - Duplicates and RPD
Laboratory Quality Control Sample - Laboratory Reference Samples & Certified Reference Material
See all 19 articles
Definitions and Commonly Used Terms
13
What is a chain of custody?
What is accreditation?
What is QA/QC?
What is drinking water licensing?
Matrix Interference
See all 13 articles
Sampling and Containers
24
How much sample is required for TCLP analysis?
What containers are required for O.Reg 153 Petroleum Hydrocarbons (PHCs)?
What containers are required for O.Reg 153 Volatile Organic Compounds (VOCs)?
What containers are required for O.Reg 153 Polycyclic Aromatic Hydrocarbons (PAHs)?
What containers are required for O.Reg 153 Polychlorinated Biphenyls (PCBs)
See all 24 articles
Chain of Custody
15
Chain of Custody for Alberta Environmental Submissions - Excel
Chain of Custody for Atlantic Canada Environmental Submissions - Excel
Chain of Custody for Ontario Environmental submissions - Excel
Chain of custody for Environmental submissions in Quebec - Excel
Custody Tracking Form for use with ECOC - English
See all 15 articles
Sample Submission Integrity
30
Sample Submission Integrity
Avoiding Sample Integrity Issues
Sample Integrity Checklist
Helpful Tips to maintain Sample Integrity
Sample Integrity Observation #1 Custody seal not intact.
See all 30 articles
Technical Information and Bulletins
8
Microscopic Particulate Analysis (MPA) to support GWDI
Measurement Uncertainty
Is there any Canadian or US criteria or guideline limits for dissolved methane in groundwater?
What is the Biogenic Interference Calculation (BIC) Index?
What is the difference between ethylbenzene and d10-ethylbenzene?
See all 8 articles
Hydrocarbons and PHC Forensics
10
Technical Bulletin - Hydrocarbon Forensics
Test Guide - Hydrocarbon Forensics
Sampling and Analysis Guide - Hydrocarbon Forensics
Custom Chain of Custody - Hydrocarbon Forensics
Technical Guide (Detailed) - Hydrocarbon Forensics
See all 10 articles
Result Interpretation
9
Why is Ammonium (NH4) reported instead of Ammonia (NH3)
What is the difference between Moisture and Saturation %?
Why are my bacteria results reported as "Too numerous to count (TNTC)"?
What is the impact of analysing Nitrate + Nitrite past the recommended hold time?
How do I interpret these results: Is my sample considered a hazardous waste?
See all 9 articles
Guidelines and Regulations
4
How do I know if I should follow Provincial or Federal guidelines for my site?
Analysis run past the hold time of one guideline, but is within hold time of another. What is the impact?
Standard MD 15161 – 2013: Control of Legionella in Mechanical Systems.
Which Regulations or Guidelines should I use?
Air and Soil Vapour
4
How do I ship Summa canisters?
What is a vapour cloud and how can it effect my soil vapour data?
What should I use - A SUMMA canister or TD Tubes?
Soil Vapour Investigations - Set up steps
Safety Data Sheet (SDS)
9
SDS for Haloacetic Acids (HAA) container preservative - Ammonium Chloride.
SDS for Bacteriological container preservative - Sodium Thiosulphate
SDS for Sulphide container preservative - Zinc Acetate
SDS for Metals container preservative - Nitric Acid
SDS for Sodium Hydroxide. Preservative for Cyanide, Hexavalent Chromium (CrVI)
See all 9 articles
How To Videos
1
How do I pack a cooler?
PFAS
1
PFAS RDL Comparison Chart
CUSTOMER PORTAL
Frequently Asked Questions
4
Can I get real time updates about my submissions?
What are Email Notifications?
Setting Up Email Notifications
Custom Container Labels
Getting Started
7
Using the Side Navigation Menu
Using the Pop Up Information descriptions.
Customising the display view
Global Search Function
How to Contact Us
See all 7 articles
Creating and Managing your Custom Reports
5
Creating Custom Reports
What Custom Report formats are available?
What are Dynamic Reports and how do I create one?
Deleting a Custom Report
Downloading a Custom Report
Editing Your Submissions
0
Accessing Results and Reports
5
Locating Job Files (Certificate of Analysis, Chain of Custody)
Locating & Downloading Job Files (Certificate of Analysis, Chain of Custody)
Understanding the Jobs tab, Quick Tips
Viewing Exceedences In My Samples
Job Status and Determining Due Date of Jobs, Samples, Tests
Ordering Supplies
17
How Do I Find My Bottle/Media Orders?
Creating A New Supply Order
Creating An Order From An Existing eCOC
How Do I Edit An Order?
How Do I View An Order That I Submitted?
See all 17 articles
eCOC
21
eCOC Templates, Why I Should Create Them
What is the Bureau Veritas Location Field in the Order For?
Pinning eCOC Templates
eCOC Peer Review
What if I need my order on a weekend or holiday?
See all 21 articles
My Account
4
Overview of My Account
How Do I Change My Password?
Date And Time format preferences
Updating My Cell Phone
Online Invoices and making payments
5
Finding recent invoices
Paying Invoices Online
Downloading Invoices to Excel
How to view the submissions associated with my invoice?
How can I see my unpaid invoices for a project? Is there a way to download this information?
Administrators
11
Someone has left my company, can we remove their portal access?
How many Administrators should my company have?
How many Administrators should my company have?
How Do I Create A New User
Edit User Access
See all 11 articles
Food Customer Tools
3
Shelf-Life Submission: How do I enter samples that need to be tested in replicates on the same day?
What is the Sample ID Management Tool? How do I use it?
Select a Suitable Matrix for Food Samples
INDUSTRIAL HYGIENE
Building Science
1
Asbestos and Fibres
CHEMOALERT - Frequently Asked Questions
7
Can I use the kit to sample for a drug that is no on the Chemoalert list?
What are the sampling restrictions for drugs that are not on the Chemoalert list?
Do I need to refrigerate the ChemoAlert kit?
Do samples taken with ChemoAlert need to be cooled?
Does the ChemoAlert kit expire?
See all 7 articles
Active Pharmaceutical Ingredients - Frequently Asked Questions
7
What analytical methods and sampling is available?
Where do I find exposure limits for Active Pharmaceutical Ingredients (APIs)?
I need urgent results for Active Pharmaceutical Ingredient (API) testing.
How do I order sampling media?
How do I ship samples back?
See all 7 articles
OPIALERT - Frequently Asked Question
1
What compounds are included in the OpiAlert test kit?
COMPRESSED BREATHING GAS
CBG - Frequently Asked Questions
17
Why should I test my compressed breathing air supply?
What is the difference between High pressure and Low pressure breathing systems.
When do I take an ambient breathing air sample?
What tests do you offer for breathing gases?
What regulations do you follow for compressed gas testing?
See all 17 articles
ENVIRONMENTAL DNA (eDNA)
eDNA - Frequently Asked Questions
14
How does Environmental DNA work and what are the advantages of eDNA testing?
Can the presence of specific fish species be confirmed through the eFish eDNA assay?
Can DNA from a species of fish that no longer lives in a watercourse, remain in the habitat for some time and bias the results?
What is the applicability of the method to terrestrial, or semi-aquatic species? Is a fully aquatic life stage mandatory for using the method?
How are hybridization issues addressed, for example, between rainbow and cutthroat trout, or subspecies?
See all 14 articles
FOOD
Frequently Asked Questions
0
INTERNAL ONLY - ENVIRONMENTAL
Working Group Updates
1
Internal Responsiveness Timelines
Knowledge base
ENVIRONMENTAL
CUSTOMER PORTAL
INDUSTRIAL HYGIENE
COMPRESSED BREATHING GAS
ENVIRONMENTAL DNA (eDNA)
FOOD
INTERNAL ONLY - ENVIRONMENTAL
ENVIRONMENTAL
CUSTOMER PORTAL
INDUSTRIAL HYGIENE
COMPRESSED BREATHING GAS
ENVIRONMENTAL DNA (eDNA)
FOOD
INTERNAL ONLY - ENVIRONMENTAL
Frequently Asked Questions
70
Analysis and Testing
41
Data Quality - QA/QC
19
Definitions and Commonly Used Terms
13
Sampling and Containers
24
Chain of Custody
15
Sample Submission Integrity
30
Technical Information and Bulletins
8
Hydrocarbons and PHC Forensics
10
Result Interpretation
9
Guidelines and Regulations
4
Air and Soil Vapour
4
Safety Data Sheet (SDS)
9
How To Videos
1
PFAS
1
Frequently Asked Questions
4
Getting Started
7
Creating and Managing your Custom Reports
5
Accessing Results and Reports
5
Ordering Supplies
17
eCOC
21
My Account
4
Online Invoices and making payments
5
Administrators
11
Food Customer Tools
3
Building Science
1
CHEMOALERT - Frequently Asked Questions
7
Active Pharmaceutical Ingredients - Frequently Asked Questions
7
OPIALERT - Frequently Asked Question
1
CBG - Frequently Asked Questions
17
eDNA - Frequently Asked Questions
14
Working Group Updates
1
